Return and refund policy

ATuMan Return and Refund Guarantee 

1. If you are not satisfied with the product, you can apply for a return within 07 days of receipt (conditions: unused products, intact original packaging, and complete accessories).Returns are accepted by mail or in store.

2. All the products come with 1-year warranty.  We offer refund/replacement only once we have received. It generally takes up to 5 working days for the refund to process.

If you have a quality issue to report, you can write us an email and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. You can email us and we can provide you with the return shipping address of our warehouse based on your location.

Don’t like the product and want to return it.

If the return is not related to a product quality issue, the customer is responsible for the return shipping cost. We are currently unable to provide a return shipping label, so customers will need to arrange the return shipment with their local postal or courier service. You may contact us via email to obtain the return address of our warehouse. Once we receive the returned product, we will issue a refund for the product cost only. Shipping fees are non-refundable.

 

Received wrong layout/version

If you find that the product layout or version you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper.  Email this to us within 7 days after the order has been delivered to you.

  

Order cancellations

If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.

Refunds (if applicable)

We offer refund/replacement only once we have received the product. It generally takes up to 5 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email.

 

 

For more details, contact us at Support@Hypewave.com.au

Thank you for your support of ATuMan Australia!