Refund policy

At ATuMan Australia, we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, refunds, and order cancellations are handled for orders delivered within Australia.

This policy applies to products purchased through our official Australian store only.

1. Return Eligibility

We accept returns for both:

  • change-of-mind returns; and

  • products that are faulty, damaged, incorrect, or not as described.

To be eligible for a change-of-mind return, the item must:

  • be returned within 30 days of delivery;

  • be unused and in resalable condition;

  • be returned with the original packaging;

  • include all accessories, manuals, and components supplied with the order; and

  • be accompanied by proof of purchase, such as an order confirmation or receipt.

Products returned because they are faulty, damaged, incorrect, or not as described may be eligible for a refund, replacement, or exchange in accordance with this policy and your rights under applicable Australian consumer law.

2. Return Methods

We currently accept returns by:

  • mail; and

  • in-store drop-off.

Returns by Mail

To request a return by mail, please contact us by email first. We will provide return instructions and the correct return address for your order.

Please do not send items back without contacting us first, as this may delay processing.

In-Store Returns

Eligible items may also be returned in person at our Australian return location:

Unit A22, 161 Arthur Street, Homebush West NSW 2140, Australia

Before visiting, please contact us by email first so we can confirm your return eligibility, provide instructions, and help ensure your return can be processed efficiently.

When returning an item in store, please bring:

  • your order number or proof of purchase;

  • the item in its original packaging, where applicable; and

  • all accessories, manuals, and components supplied with the order.

In-store returns are subject to the same eligibility requirements set out in this policy.

3. Return Costs

Change-of-Mind Returns

If the return is not due to a product fault, damage, or shipping error, the customer is responsible for the return shipping cost for returns sent by mail.

If you choose to return a change-of-mind item in store, no return shipping cost will apply. However, any original shipping charges paid on the order are non-refundable.

Faulty, Damaged, Incorrect, or Not-as-Described Items

If the item is faulty, damaged in transit, incorrect, or materially different from what you ordered, please contact us as soon as possible and, where applicable, provide clear photos of the item, packaging, and your order number.

For items that appear damaged in transit or incorrect on arrival, we recommend contacting us within 7 days of delivery so we can assist promptly.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, exchange, refund, reimbursement of reasonable return costs, or return assistance, depending on the circumstances and your rights under Australian Consumer Law.

4. Exchanges and Replacements

We accept exchange or replacement requests for:

  • faulty products;

  • damaged products;

  • incorrect items sent; or

  • wrong version or layout received.

To request an exchange or replacement, please email us and include:

  • your order number;

  • a description of the issue;

  • clear photos of the product; and

  • photos of the packaging, if applicable.

Once the issue has been reviewed and confirmed, we will advise the next steps. Where applicable, exchanges or replacements may also be handled through our in-store return location.

5. Refund Process

Refunds are issued only after the returned item has been received and inspected, unless otherwise required by law.

If your return is approved, your refund will be processed to your original payment method within 5 business days after we receive and inspect the returned item.

For in-store returns, approved refunds will still be issued to the original payment method unless otherwise required by law.

Please note that it may take additional time for your bank, credit card provider, or payment provider to post the refund to your account.

For approved change-of-mind returns, the refund will cover the product price only. Original shipping charges are not refundable.

6. Order Cancellations

Orders may be cancelled before they are dispatched.

If you request a cancellation after the order has already been shipped, the order can no longer be cancelled and will need to be handled under this Return & Refund Policy after delivery.

If you no longer want the order after dispatch, you may request a change-of-mind return once it has been delivered. If the return is made by mail, return shipping costs will be your responsibility. If the return is made in store, no return shipping cost will apply.

7. Warranty

All products include a 1-year warranty covering manufacturing defects, unless otherwise stated on the product page.

This warranty is separate from the change-of-mind return policy and does not limit your rights under applicable Australian consumer law.

If you believe your product has a quality issue during the warranty period, please contact us with your order number and details of the issue. We may request photos or videos to help assess the problem.

8. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If a product has a major failure or does not meet consumer guarantees under Australian law, you may be entitled to a repair, replacement, or refund.

If a product has a minor failure, we may offer a repair, replacement, or other remedy as required by law.

9. Late or Missing Refunds

If you have not received your refund after the processing period has passed, please first check your bank account and contact your credit card provider or bank, as posting times may vary.

If you still cannot locate your refund, please contact us and we will assist you.

10. Contact Us

If you have any questions about returns, refunds, exchanges, warranty claims, or in-store returns, please contact us:

Business Name: HYPEWAVE TECHNOLOGY PTY LTD
Brand Name: ATUMAN
Email: support@atuman.com.au

In-store Return Location:
Unit A22, 161 Arthur Street, Homebush West NSW 2140, Australia

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)